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1. Are your mats hard or flexible? Our chair mats are a clear flexible vinyl. They range in
thickness from approx. 1/8" - 3/8". Being that the mats are vinyl they may tend to dimple where your chair sits so it's very
important to choose the proper thickness. The thicker your carpet & pad, the thicker your mat needs to be as noted in
the material selection guide section of the web site. We cannot guarantee you that the mat won't dimple but you reduce the
chance of it dimpling by selecting the proper mat.
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2. What are the difference between the Glass clear and the regular classic vinyl? The primary
difference is the glass clear does not have a textured surface. All of our other chair mats do. The Glass Clear looks very
nice in the beginning but because the surface is not textured they tend to show wear and scratches quicker. You can view
photos of the mats but going to our Product photo's page.
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3. How thick are your mats? We have 4 different thicknesses ranging from approx. 1/8" thick for low
pile carpet glued to the floor to approx.3/8" thick for deep pile carpet with pad. Please see our material selection guide
to select the proper thickness for you.
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4. How are your mats shipped? In the Houston Metro area we ship them via our truck. We roll them and
ship them VIA UPS ground to reduce the shipping cost. In some situations and if requested by you we can ship orders of 10 or
more flat on a pallet. These mats are shipped via common carrier and the delivery address will need to have a loading dock.
There may be additional cost for shipping smaller or single mats orders this way .
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5. Do your prices include shipping charges?Yes, In the Houston Metro area only. Otherwise we ship
via UPS or common carrier prepaid and ADD.
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6. How long will it take for me to receive my mat? Most orders ship within 3-5 working days. Please
visit the delivery info link to see the transit time to your state from Texas.
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7. How do I order a mat? Contact us to set up an account.
Custom Mat Company, Inc.
3448 Yale St.
Houston, TX 77018
Phone:713-688-6161
Fax:713-688-5188
Email: custommat@aol.com
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8. What is a Vent A Mat? This process perforates the mat to allow it to breath in those situations
where the floor under your mat was not properly sealed and allows moisture gathers. The following materials can be modified
with the Vent A Mat process. The .190 classic vinyls, .195 +/-10% classic vinyls and .250 mil +/-10% classic vinyl's. No warranty offered
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9. Can I get a bevel edge on my mat? Yes beveling is available on all chair mats.
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10. Can I order a mat cut different than one of your standard patterns? Yes just fax us the drawing
with dimensions and include the material you want it cut out of as well as the zip code it's shipping to. Fax#
713-688-5188
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11. What's your fax#? 713-688-5188
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